G9 Top-Up & Withdrawal

Before a top-up

Sign in through G9 Login and open the cashier. Select an available payment method and review its current instructions, currency, amount and receiving details. Check whether a payment reference is required. Keep account verification separate from payment instructions, and never send your password or a one-time code with a transfer.

After submitting a payment

Keep the confirmation and transaction reference, then compare them with the cashier record. If the balance has not changed, review the transaction's status rather than repeating the payment immediately. Prepare the amount, time and selected method if you need support to look into the transaction.

Before requesting a withdrawal

Review your available balance and any verification requirement. Check whether a promotion you chose has conditions affecting withdrawal eligibility. Use accurate withdrawal details that meet the account service's requirements and confirm the selected currency and method before submitting the request.

Track the request

Use transaction history to review the current status of a withdrawal. If it needs attention, ask support about that specific request and provide its reference. Processing times and limits should come from the current cashier information; they may differ by method and account. Do not assume that submitting a second request will resolve a pending first request.