G9 Agent Programme

Understand the member journey

A useful first conversation covers how referrals are recorded, how new members reach G9 Register and how returning members use G9 Login. Ask which parts of onboarding the account service handles and what support is expected from an agent. Member verification, passwords and payment details should remain with the appropriate account service.

Reports and account access

Ask how agent credentials are issued, what information appears in the reporting panel and how reporting periods are defined. Confirm how to identify a referral and where to raise a discrepancy. Check which access rights you receive and keep the agent account separate from personal member access.

Review the current agreement

Request the current written terms for commission calculation, qualifying activity, adjustments, settlement and any ongoing responsibilities. The programme's current agreement is the reference for financial terms. General artwork and introductory materials do not establish the terms of a particular arrangement.

Speak with G9

Prepare your questions about onboarding, reports and member support before contacting the team. Explain the market and channels you intend to use. Discuss how promotions may be communicated accurately, how adult eligibility is handled and where account issues should be escalated.