G9 Wallet

Review your account balance

Use G9 Login to access the balance information shown by your account service. Review any separate balance categories, pending transactions or conditions attached to an offer before deciding what is available to use or withdraw. The public website does not hold your funds or display a live wallet balance.

Top up with current details

When adding funds, follow the method and receiving details currently displayed in the cashier. Check the amount, currency and required reference. Keep the payment confirmation until the transaction is reflected in the account record. If a payment appears pending, check its status before making another top-up.

Withdrawal and transaction history

Review the requirements shown for your account before requesting a withdrawal. These may include verification, available balance and conditions associated with a selected campaign. Use transaction history to compare the status, time and amount of each request, rather than relying on an earlier message or screenshot.

Wallet questions and account protection

Prepare the date, amount, method and reference when contacting support about a transaction. Explain what the cashier shows and what you expected to see. Do not send passwords, one-time codes or full card details. Use account recovery if you cannot sign in to inspect your transaction history.